Unless they’ve known someone who’s been incarcerated, most people don’t know that the corrections system has an entire commerce arm of its own. Everything an inmate can buy — phone calls, commissary, copays for substandard medical care, video visitation or the new email service — is purchased through a special account created by the prison or a private company.
Merely to add funds to an account, the family or friends of inmates must pay a service fee. I have an account myself with the prison phone giant Securus so that inmates I want to keep in touch with can call me. In February, I’d loaded my phone account without any fee. Then, a few weeks ago, I was charged $6.95 to add $5 of call time. So, the $11.95 that used to buy 49 minutes then purchased only 20.